FAQs

What types of watches do you offer?

We offer an exclusive selection of Rolex Explorer models and other vintage exploration watches. Our collection features rare and historic pieces, ideal for watch enthusiasts and collectors. 

How can I place an order?

To place an order, visit our website, select the desired watch, and follow the instructions to complete the purchase process. You can pay using various payment methods available at checkout.

What are your delivery times?

Deliveries are normally made by courier or armored car throughout Italy. Delivery times are calculated from receipt of payment and are set within 72 working hours. However, any delays of less than 30 days do not entitle the customer to refuse delivery.

What is your return policy?

We accept returns within 30 days of receiving the item, provided it is in the same condition as received, unworn, and with all tags. To initiate a return, please contact us at the email address provided on our website.

How can I contact customer service?

You can contact our customer service by sending an email to info@explorandvm.com. We are available to answer any questions or concerns regarding our products and services.

Do you offer warranties on your watches?

Yes, all our luxury watches come with a warranty covering manufacturing defects. We encourage you to check the warranty specifications for each individual product at the time of purchase.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will be able to proceed with the cancellation. However, once the order has been shipped, you will need to follow our return policy.

Are there any non-returnable items?

Yes, we cannot accept returns for promotional items or gift cards. If you have questions about a specific item, please contact us for more information.